Refund policy

Before contacting Moxy Technologies inc. to request a refund you may need to check whether your order is eligible for a refund.

The following products are NOT eligible for return:

• The purchase has exceeded 7 days from the initial payment date.
• The product suggestion can’t be met. Moxy Technologies inc. encourages you to read the product description and try MoxyDrawLite before making the final purchase decision.
• An unauthorized payment was made due to credit card fraud or other reasons. Moxy Technologies inc. recommends you contact the card issuer if there is any suspicion of fraud or unauthorized payment. As Moxy Technologies inc. cooperates with an independent payment platform, it's impossible to monitor authorization during payment.
• The confirmation email was not received within one hour. Ordinarily, once an order has been validated, Moxy Technologies inc.'s system will automatically send a confirmation email within 1 hour. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typo, etc. In this case, you should contact the Moxy Technologies inc. support team.
• Purchase of a wrong product, which has already been followed by the purchase of the correct product from another company.
• Moxy Technologies inc. product price differences between different regions.
• A refund request for part of a bundle. Moxy Technologies inc. cooperates with a third-party payment platform that does not support any partial refund within an order; whereas, Moxy Technologies inc. may refund the whole bundle after you’ve purchased the correct product separately within the purchased bundle's guarantee period.
• A 'change of mind' after purchase.
• A refund request due to technical issue, with the customer refusing to cooperate with the Moxy Technologies inc. Support Team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Moxy Technologies inc. support team.
• Products purchased from individuals, resellers, or online auction sites (such as eBay, Amazon Marketplace).
• Any Moxy Technologies inc. product purchased from any seller other than Moxy Technologies inc. may only be returned to your seller from which the product was purchased, in accordance with that seller's return policy, if any.

However, Moxy Technologies inc. welcomes you to submit a refund application in any of the following situations:

• Purchased of a wrong product but you then placed the correct order from Moxy Technologies inc.
• Purchase of the same product twice or purchase of two products with similar functions.
• You don’t receive the confirmation email within 24 hours of purchase, failed to get it after contacting the Moxy Technologies inc. Support Team, and have not received a timely response (within 24 hours) from the Moxy Technologies inc. support team after making contact.
• Software purchased has terminal technical problems, and no solution has been provided within 15 days. Moxy Technologies inc. will refund the purchase price if you don't want to wait for a future upgrade.
• Once a refund is issued, the corresponding license will be deactivated. You must uninstall the software and remove it from your computer.

Thank you for taking the time to read our refund policy. Have a nice day!